Forums Search Login Register
Login
Username
Password
New Posts Todays Posts Find Users Posts Unanswered Threads Help Mark Forums as Read

Thread Options  Subscribe to this thread Subscribed Users  Add Reply 
Posts: 2,777
Trophies:
1
Home Rental Startup Airbnb Seeks to End PR Nightmare with $50,000 Insurance Policy

/u94712/airbnb-logo1.png" alt="airbnb" width="275" height="148" style="float: right;" />You might not have heard of Airbnb, a feisty young startup out of San Francisco that lets users book lodging in the vacant homes of other Airbnb users, and rent out their own homes while they are away. The entire process is handeled by Airbnb, not directly by the users. In recent weeks, a firestorm of bad PR has hit Airbnb as a woman, blogging under the pseudonym EJ told the tale of how an Airbnb guest robbed and vandalized her home. In an attempt to diffuse the situation, Airbnb has now offered an unconditional apology and a $50,000 insurance guarantee, but not after a few missteps.

There has been a significant amount of controversy as EJ and the Airbnb people traded barbs over just what happened. EJ claims that she was brushed off when she alerted Airbnb to the incident after returning home in late June. She found her home trashed, and many personal items (including IDs) missing. The police were involved, but Airbnb continued to bungle the PR nightmare.

EJ updated her story, claiming that Airbnb’s co-founder asked her to delete her blog. When all seemed darkest, the folks running the start up (which is funded to the tune of $100 million) have relented. Airbnb will offer a blanket $50,000 insurance policy to all users that rent out their empty house.The offer is retroactive so EJ should be able to get back on her feet.

Although, the emotional damage from having your home essentially destroyed by a drug-addled stranger you were paired with by a service you trusted must be intense. EJ can at least take some small comfort in knowing that the police have a suspect in custody after working with Airbnb. Do you think this situation was resolved amicably? Would you ever use Airbnb?

08-01-2011, 11:33 PM
Reply
Subscribe to this thread Subscribed Users  Add Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Google Relaxes Project Zero Bug Disclosure Policy Big Bad John 0 363 02-16-2015 12:49 PM
Last Post: Big Bad John
  Startup Eero Aims to Eliminate All Wi-Fi Issues, Including Dead Spots medoebler82 0 158 02-04-2015 11:07 AM
Last Post: medoebler82
  Google to Change Privacy Policy Following Investigation by UK Data Watchdogs Hoppytramp 0 166 01-31-2015 01:12 PM
Last Post: Hoppytramp
  Startup Turns Hundreds of Vehicles into WI-Fi Routers in Portugal candremcmillanz 0 459 12-29-2014 10:32 AM
Last Post: candremcmillanz
  Facebook Updates Privacy Policy Using Plain Language thorhelicalremedial 0 173 11-13-2014 02:26 PM
Last Post: thorhelicalremedial
  Real-Life Hoverboard Seeks Funding on Kickstarter ureddgriffithx 0 138 10-22-2014 03:23 AM
Last Post: ureddgriffithx
  MakerBot 3D Printers Infiltrate a Dozen Home Depot Stores in Three States zportermarquerrr 0 149 07-14-2014 01:19 PM
Last Post: zportermarquerrr
  Asus Takes Home Wi-Fi to Next Level, Introduces Six Stream RT-AC3200 Router ggiselamcgrrhe 0 145 06-02-2014 04:51 PM
Last Post: ggiselamcgrrhe
  Strange Saga Continues: John McAfee's Island Home Burns to the Ground itsmeamandaneode 0 138 05-21-2013 10:09 AM
Last Post: itsmeamandaneode
  Take a Look at Nvidia's New Corporate Home rstefaniacoxa 0 112 02-22-2013 02:46 PM
Last Post: rstefaniacoxa

Forum Jump:



User(s) browsing this thread: 1 Guest(s)



Contact Us Privacy Policy Top RSS
Forum Software By: MyBB, © 2002-2017